The digital enterprise is agile

We are talking about agile methodologies in IT projects for over a decade now, but agility in the enterprise hasn't seen the same popularity as scrum in the IT world. This is about to change.
With nearly all customer touchpoints going digital, the link organisations have with their customers is very close. And, above all, the link is bidirectional. Customers have an impact on the service or product companies are delivering. When you add to this the speed at which young start-ups are coming and disrupting existing business models. This all requires companies to be much more flexible and agile than a couple of years ago.
So how do you compete in such a world ?
How do you anticipate such a fast-changing marketplace ?

One of the key factors in creating an agile organisation is a strong it backbone that can help implement agile processes. This would also mean getting rid of information silo's and share all posible information across departments and processes. Systems supporting Dynamic Case Management are just intended to do that. By placing processes, documents and users in the center of a solution, this enables to organise work around cases instead of rigid business processes. There is another advantage to these kind of systems, it's flexibility. Flexibility to work where people want with the team that is the most efficient for this specific case.

In a recent white paper Forrester defined the Smart Process Application, a new software solution for collaborative processes. The true novelty in this type of application are the collaborative processes. Instead of doing collaboration for the sake of collaboration, like we've been doing the last 10 years with sharepoint and other solutions, the employees of the Y generation are expecting true "collaborative processes" which are less rigid than business processes.
But, even for the Y generation, performance on the job still matters, so analytics provide a comprehensive overview of all the work that has been done on processes.

At Commagroup we are working on creating the backbones of the next Digital Enterprises together with our partners, OpenText, EMC Documentum and Alfresco.